I just got word that a bank in Greece decided in favor of my Greek customer, GEORGIOS ANAGNOSTOU. They decided that he can have his powercat plans for free. It turns out that anyone can use this method to get things for free. And I am not allowed to know the name of the bank nor of any contact person there. I did submit proof that he he got his plans, and Paypal agreed with me. It turns out however that any local bank anywhere can have the final word. I was curious what their threshold was as I provided proof that he got the plans. What else would it have taken to have gone my way? No way to know as the bank is secret. You would think if you get robbed, they can at least let me know who the accomplice is.
Paypal leaves designers and other merchants completely unprotected. Many of you have given me suggestions about what hard-case methods other designers use. I hoped it would not come to that. Paypal told me the only possible recourse I have is Small Claims Court. I assume he would laugh at the judgement against him. Again I urge people not to use Paypal on the website for now.